Chai Advocates is committed to handling personal information with care and transparency. This Privacy Policy describes what information we collect, how we use it, and the rights available to you in connection with your personal data. It applies to all interactions with our website at chaiadvo.live and to the legal services we provide from our office in Pattaya, Thailand.
We are the data controller for the personal information described in this policy. If you have questions at any time, please write to us at [email protected].
1. Information We Collect
When you contact us through our website or retain our services, we may collect the following categories of personal information:
- Contact information: name, telephone number, and email address provided through our enquiry form or direct correspondence.
- Matter-related information: family relationships, asset details, jurisdictions involved, and documentary records necessary to carry out the legal service engaged.
- Technical information: browser type, IP address, pages visited, and session duration collected automatically through standard server logs and analytics tools.
- Cookie data: preferences recorded through our cookie consent mechanism. See Section 5 and our Cookie Policy for detail.
2. Legal Basis for Processing
We process personal information only where there is a lawful basis to do so:
Performance of a Contract
Processing necessary to provide legal services you have engaged us to perform, or to take steps at your request prior to engagement.
Legitimate Interests
Maintaining the security and proper operation of our website; retaining records to meet professional obligations as legal practitioners in Thailand.
Legal Obligation
Complying with requirements under Thai law, including the Personal Data Protection Act B.E. 2562 (PDPA) and applicable professional regulations.
Consent
Optional analytics and marketing cookies are only placed where you have given consent through our cookie notice. You may withdraw consent at any time.
3. How We Use Your Information
- Responding to enquiries and providing legal advice and services as instructed.
- Preparing documents, coordinating with courts or public authorities, and liaising with counsel in other jurisdictions as the matter requires.
- Sending correspondence directly related to a current or prospective engagement — not for general marketing purposes.
- Maintaining internal records in accordance with professional conduct requirements applicable to legal practitioners in Thailand.
- Analysing aggregated, anonymised website usage data to improve the information available on our site.
4. Data Sharing and Third Parties
We do not sell personal information. We share it only in the following limited circumstances:
- External legal counsel: where a matter requires engagement with lawyers in another jurisdiction, we will share the information necessary for that coordination, subject to professional confidentiality obligations.
- Courts and public authorities: where required by law or to carry out a matter on your behalf.
- Website service providers: our hosting and analytics providers operate under contractual obligations that restrict their use of your data to the provision of those services.
Where matter-related information is shared with parties in countries outside Thailand, we take steps to ensure that appropriate safeguards are in place.
5. Cookies
Our website uses cookies — small text files stored in your browser — for the following purposes:
Required for basic site operation, including storing your cookie consent choice. These cannot be disabled.
Help us understand how visitors use the site, so we can improve its content and structure. Used only with your consent.
Remember settings you have chosen during your visit. Used only with your consent.
You may review and change your cookie preferences at any time on our Cookie Policy page.
6. Retention
We retain personal information only for as long as it is needed for the purposes for which it was collected:
- Enquiry correspondence not resulting in a matter: retained for 12 months, then deleted.
- Matter files (completed engagements): retained for 10 years from the date of conclusion, in accordance with professional obligations and the limitation periods applicable under Thai law.
- Website analytics data: anonymised aggregates retained for up to 26 months; individual session data is not stored beyond the session.
7. Data Protection Measures
Encrypted Transmission
All data exchanged between your browser and our server is protected by TLS encryption.
Access Controls
Access to client files is restricted to the staff members working on your matter.
Breach Notification
In the event of a breach affecting your data, we will notify you and the relevant authority within the timeframes required by the PDPA.
8. Your Rights
Under the Personal Data Protection Act B.E. 2562 (PDPA) and related Thai law, you have the following rights in relation to your personal data:
Right of Access
Request a copy of the personal data we hold about you.
Right of Rectification
Ask us to correct inaccurate or incomplete personal data.
Right to Erasure
Request deletion where we no longer have a lawful basis for retaining it.
Right to Object
Object to processing carried out on the basis of legitimate interests.
Data Portability
Receive a copy of the data you provided in a machine-readable format.
Withdraw Consent
Withdraw consent at any time where processing is based on consent. This does not affect processing already carried out.
To exercise any of these rights, please write to [email protected]. We will respond within 30 days. Where we are unable to comply, we will explain why. You also have the right to lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand.
9. Third-Party Links
Our website may from time to time contain links to external resources, such as court portals or government authorities. We are not responsible for the privacy practices of those external sites, and this policy does not apply to them. We encourage you to review the privacy notices of any third-party sites you visit.
10. Children's Privacy
Our services are directed to adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted personal information through our site, please contact us so we can remove it.
11. Changes to This Policy
We may update this Privacy Policy from time to time as our services or legal requirements change. Material changes will be indicated by an updated date at the top of this page. Where a change significantly affects how we use your personal data, we will provide additional notice.
Data Protection Enquiries
For questions about this policy or how we handle your personal data, please contact us using the details below. We take data protection enquiries seriously and will respond as promptly as circumstances allow.
Data enquiries
[email protected]Telephone
+66 99 542 6831Registered address
67/8 Theppasit RoadNong Prue, Pattaya
Chonburi 20150, Thailand